We are looking for a customer experience lead, who can articulate customer experience and service design strategies for national and international clients. Your main focus will lie on omnichannel retail and communication journeys in a physical and digital world. You lead CX transformation projects that start with user research and end with implemented innovative customer experiences.
We are looking for someone with strong analytical, strategic and design thinking skills. A person who wants to evolve to become a trusted advisor for clients. A team player who can work with client service, creative and design teams. Who knows how to inspire, but is hands-on enough to make things happen.